Frequently Asked Questions
What cities and areas does Priority One Cleaning & Restoration service?
We serve Incline Village, NV, plus Carson City, Kings Beach, CA, and Stateline, NV. If you're in one of these areas and wondering whether we'll travel to your location, reach out and we'll confirm. Our service area covers the greater Lake Tahoe region and surrounding communities.
Do you offer carpet cleaning service in my neighborhood, and how do I find out if you travel to my location?
We offer carpet cleaning service throughout Incline Village, NV and the surrounding areas we serve. The best way to find out if we reach your neighborhood? Contact us directly. We'll let you know right away if you're within our service range.
Can you remove pet odor from my carpet and upholstery?
Yes. Pet odor removal is one of our core services. We tackle odors in both carpet and upholstery using our effective cleaning process to penetrate fibers and neutralize the source. If pet smells have settled into your home, we're equipped to address it.
Do you handle tile cleaning as part of your service offerings?
We do. Tile cleaning is a dedicated service we offer in addition to carpet and upholstery work. It's a service we provide throughout our service areas.
Are you available on weekends, and how do I schedule a cleaning appointment?
We're open seven days a week, 7 AM - 6:30 PM, so weekends are absolutely available. To schedule your carpet cleaning, upholstery work, or other services, contact us and we'll find a time that fits your schedule.
Do you provide upholstery cleaning for furniture in addition to carpet cleaning?
Yes. Upholstery cleaning is one of our main services alongside carpet work. We use advanced deep cleaning to refresh sofas, chairs, and other fabric furniture. It's available wherever we serve - Incline Village, Carson City, Kings Beach, and Stateline.
Can you help with construction cleanup after a renovation or building project?
That's outside our core service offerings. We specialize in carpet cleaning, upholstery, tile, and pet odor removal. If you need post-renovation carpet or upholstery care, we're your crew. For general construction cleanup, contact us to discuss what we can help with.
How far do you travel from Incline Village to service customers?
We service Incline Village, NV plus Carson City, Kings Beach, CA, and Stateline, NV. That's our established service area. If you're located within or near these communities, we'll make the trip. Reach out to confirm your location falls within our range.
What should I expect when you arrive at my home for a carpet cleaning service?
Our crew will assess the carpet condition and any specific stains or pet odor concerns. We'll explain our cleaning approach and set up our equipment. The process typically involves pre-treatment, steam extraction, and drying. We work efficiently to minimize disruption while delivering thorough results.