Frequently Asked Questions
What cities and areas does Priority One Cleaning & Restoration service?
We serve Incline Village, NV, plus Carson City, Kings Beach, CA, and Stateline, NV. If you're in one of these areas and wondering whether we'll travel to your location, reach out and we'll confirm. Our service area covers the greater Lake Tahoe region and surrounding communities.
Do you offer carpet cleaning service in my neighborhood, and how do I find out if you travel to my location?
We offer carpet cleaning service throughout Incline Village, NV and the surrounding areas we serve. The best way to find out if we reach your neighborhood? Contact us directly. We'll let you know right away if you're within our service range.
What is included in your carpet restoration service?
Our carpet cleaning service uses steam cleaning to lift dirt, stains, and odors from deep in the fibers. We handle standard residential carpet as well as pet odor removal and upholstery cleaning. For specifics on what restoration involves for your situation, get in touch with our team.
Can you remove pet odor from my carpet and upholstery?
Yes. Pet odor removal is one of our core services. We tackle odors in both carpet and upholstery using our steam cleaning process to penetrate fibers and neutralize the source. If pet smells have settled into your home, we're equipped to address it.
How does your steam cleaning process work for different types of surfaces?
Steam cleaning applies heat and moisture to break down soils and odors across carpet, upholstery, tile, and grout. Each surface needs a slightly different approach - carpet fibers require different pressure than grout lines, for example. Our crew adjusts the process based on what we're cleaning.
Do you handle tile and grout cleaning as part of your service offerings?
We do. Tile grout cleaning is a dedicated service we offer in addition to carpet and upholstery work. Grout traps dirt and moisture over time, and steam cleaning reaches into those tight spaces effectively. It's a service we provide throughout our service areas.
What is your air duct cleaning service, and why might I need it?
Air duct cleaning removes dust, debris, and allergens from your HVAC system's ductwork. Over time, air ducts accumulate particles that recirculate through your home. If you've noticed reduced air flow or want cleaner indoor air, this service helps. We're equipped to handle it in Incline Village, NV and nearby communities.
Are you available on weekends, and how do I schedule a cleaning appointment?
We're open seven days a week, 7 AM - 6:30 PM, so weekends are absolutely available. To schedule your carpet cleaning, upholstery work, or other services, contact us and we'll find a time that fits your schedule.
Do you provide upholstery cleaning for furniture in addition to carpet cleaning?
Yes. Upholstery cleaning is one of our main services alongside carpet work. We use steam cleaning to refresh sofas, chairs, and other fabric furniture. It's available wherever we serve - Incline Village, Carson City, Kings Beach, and Stateline.
Can you help with construction cleanup after a renovation or building project?
That's outside our core service offerings. We specialize in carpet cleaning, upholstery, tile grout, air duct cleaning, and pet odor removal. If you need post-renovation carpet or upholstery care, we're your crew. For general construction cleanup, contact us to discuss what we can help with.
How far do you travel from Incline Village to service customers?
We service Incline Village, NV plus Carson City, Kings Beach, CA, and Stateline, NV. That's our established service area. If you're located within or near these communities, we'll make the trip. Reach out to confirm your location falls within our range.
What should I expect when you arrive at my home for a carpet cleaning service?
Our crew will assess the carpet condition and any specific stains or pet odor concerns. We'll explain our steam cleaning approach and set up our equipment. The process typically involves pre-treatment, steam extraction, and drying. We work efficiently to minimize disruption while delivering thorough results.